INFORMATION FOR YUKONERS
It is a pleasure to work with clients who reside in the Yukon Territory. Services are provided via video-conferencing and/or telephone.
To help you in making a decision about whether to work together, contact Dr. Miceli to arrange a no-cost, no-obligation telephone consultation (up to 30 minutes) to discuss your concerns. Book a consultation using the online secure portal, email or the Contact form.
Information about the clinic is described below. You may also wish to consult What to Expect and FAQs.
REFERRALS
Self-referrals and referrals from health care professionals are welcome. If you are a health care provider and would like to make a referral, please use confidential voicemail or fax to send personal health information.
CANCELLATIONS
Clients who cannot attend their scheduled appointment are asked to contact the office by telephone at least 48 hours before. Charges are levied for missed appointments, except in exceptional circumstances.
FEES
Unlike appointments with a family doctor, a Yukon Health Care Card is not presented during visits.
Payment is due at the time of service via e-transfer or credit card.
TECHNOLOGY-ASSISTED CARE
Services are available via the ZOOM tele-health platform, a secure (HIPMA/HIPAA compliant) and user friendly audio- and video- conferencing service. Zoom meetings require the use of an App on a desktop computer, tablet, or mobile phone.
Links:
1. Zoom Software Downloads (free)
2. Zoom Mobile Apps for iPhone or Android (free)
3. Try a test meeting for Zoom on your desktop
SERVICE HOURS
Tuesday & Wednesday
11 am to 8 pm EST
Friday & Saturday
9 am to 2 pm EST
All office communications and tools are configured in Eastern Time (EDT & EST).
YOUR LOCATION
The location in which you receive psychological services is an important aspect of being able to work together.
If you move (or travel) outside of the Yukon Territory, even if only briefly, please inform the office in advance.
Care options will be discussed at that time.
During your first session, you will be interviewed for about 1-1.5 hr and asked to complete questionnaires. The interview is focused on learning about your history (employment, education, physical health, medications, relationships, and self-care patterns), as well as about the current concern(s) that led you to seek out therapy. Depending on the complexity of the questionnaires you completed, you'll receive feedback about your test results in the first or second session. A treatment plan is developed collaboratively, which includes setting specific goals, and making an agreement about the duration and frequency of sessions, areas to explore in-depth, and types of change strategies to be used.
WORKING ACROSS TIMEZONES
Residents in the Yukon are on Mountain Standard Time all year.
The tools and services of the clinic are configured in Eastern Time, which shifts between Standard time (EST, from March to November) and Daylight savings (EDT, from November to March). These figures (from the Yukon government) illustrate the timezone differences.
WINTER
(Nov 5/23 to Mar 10/24)
SUMMER
(Mar 10/24 to Nov 3/24)
At the time of scheduling an appointment, efforts will be taken to ensure we're correctly configured for an appointment across timezones.
IN CASE OF EMERGENCY
Anyone who is in danger of harming themselves or someone else is asked to go to the closest hospital emergency room or call 911*. Crisis lines offer assistance to persons who are not in imminent danger, but who need support urgently.
First Nations and Inuit Hope for Wellness Help Line:
1-855-242-3310
Available in Cree, Ojibway, Inuktitut, English and French
Canadian Mental Health Association (Yukon Division) Reach Out Support Line:
1-844-533-3030
Crisis Service Canada
1-833-456-4566
OR Text ‘Start’ to 45645
Available in English and French, 24/7/365.
Royal Canadian Mounted Police (RCMP)
Immediate Assistance: 867-(local exchange)-5555
General Enquiries: 867-667-5555
*A satellite phone or landline may be needed to access 911 in some areas, due to incomplete cellular service coverage, and limited access with VoIP phones and Wi-Fi calls.
If a satellite phone cannot access 911, please call the RCMP.
CONTACT
For inquiries about services and fees, please get in touch via phone, email or the form below. This contact form is not private or encrypted, so please consider limiting the information you share. Please allow up to 48 hours to receive a reply.
Phone: 416-275-3735
Fax: 416-901-7217